Online Support Assistant

Job Description:

As an Online Support Assistant at Al Tazaj, you will be responsible for providing online support and assistance to customers through various platforms. You will play a crucial role in ensuring customer satisfaction and resolving any issues or concerns they may have. This position requires a high level of attention to detail and the ability to think creatively to address customer needs effectively.

Responsibilities: - Respond to customer inquiries and provide support through online channels such as email, chat, and social media - Assist customers with product information, order tracking, returns, and any other inquiries they may have - Resolve customer complaints and issues in a timely and professional manner - Monitor online reviews and feedback to identify areas for improvement - Collaborate with the customer service team to coordinate efforts and provide seamless support to customers - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Assist with other administrative tasks as needed

Requirements: - Proven experience in a customer service role, with at least 3 years of experience - Strong communication skills and the ability to interact effectively with customers - Excellent problem-solving skills and the ability to handle difficult situations with confidence - Ability to think creatively and come up with innovative solutions to customer issues - Attention to detail and a high level of accuracy in all interactions with customers - Ability to work independently and prioritize tasks effectively in a fast-paced environment - Hardworking attitude and a strong desire to provide exceptional customer service - Confidence in dealing with a variety of customer personalities and situations - Knowledge of online support platforms and tools is a plus

Benefits: - Paid overtime for any additional hours worked - Disability insurance to protect you in case of unforeseen circumstances - Paid sick leave to ensure your well-being is taken care of

Working Environment: At Al Tazaj, we strive for a harmonious workplace where collaboration and respect prevail. We believe in creating a positive and supportive environment for our team members to thrive and grow professionally.

Equal Opportunity Statement: Al Tazaj is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.