Online Support Assistant

Job Description: As an Online Support Assistant at Alinma Tokio Marine Company in Mecca, SA, you will be responsible for providing excellent customer service and support to online users of our products and services. Your main duties will include responding to customer inquiries via email, chat, and social media platforms, troubleshooting technical issues, and assisting users with navigating our online platforms.

Responsibilities: 1. Respond to customer inquiries and provide timely and helpful support via email, chat, and social media platforms. 2. Troubleshoot technical issues and escalate complex problems to the appropriate department. 3. Assist users with navigating our online platforms and provide guidance on how to use our products and services effectively. 4. Document customer interactions and feedback to help improve our online support process. 5. Collaborate with internal teams to ensure seamless communication and resolution of customer issues. 6. Stay up-to-date on industry trends and best practices in online customer support to continuously improve your performance.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Minimum of 2 years of experience in online customer support or a similar role. 3. Strong communication skills and the ability to provide clear and concise instructions to customers. 4. Resourceful and resilient attitude when faced with challenging situations. 5. Excellent research skills to quickly find solutions to customer inquiries. 6. Adaptability to handle changing priorities and work in a fast-paced environment.

Benefits: 1. Paid sick leave and parental leave to support your well-being and work-life balance. 2. Paid overtime opportunities to reward your hard work and dedication.

Working Environment: At Alinma Tokio Marine Company, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. You will have the opportunity to work in a dynamic and supportive environment that encourages personal and professional growth.

Application Deadline: 2024-07-14

Equal Opportunity Statement: At Alinma Tokio Marine Company, we are committed to creating a diverse and inclusive work environment where all employees are treated with respect and have equal opportunities for growth and advancement. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.