Online Support Manager

Job Description:

El Seif Engineering Contracting Company is seeking an Online Support Manager to join our team in Medina, SA. As an Associate Level position, the Online Support Manager will be responsible for managing all online support functions for our organization. The ideal candidate will have at least 5 years of experience in a similar role, with a strong passion for customer service and a proven track record of motivating and leading a team.

Responsibilities: 1. Manage a team of online support specialists to ensure timely and effective support for our customers. 2. Develop and implement processes to improve customer satisfaction and increase efficiency within the online support department. 3. Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes. 4. Collaborate with other departments to streamline communication and resolve customer issues quickly and effectively. 5. Stay up-to-date on industry trends and best practices to ensure our online support services remain competitive and innovative. 6. Provide regular reports and updates to senior management on the performance of the online support department.

Requirements: 1. Bachelor's degree in business, marketing, or a related field. 2. Minimum of 5 years of experience in a customer support or online support role. 3. Strong leadership and teamwork skills. 4. Excellent communication and problem-solving abilities. 5. Ability to work effectively under pressure and meet tight deadlines. 6. Motivated and passionate about providing exceptional customer service. 7. Experience with online support platforms and tools. 8. Fluent in English, knowledge of Arabic is a plus.

Benefits: 1. Gym membership 2. Dental insurance 3. Company-issued equipment for remote work

Working Environment: At El Seif Engineering Contracting Company, we are committed to giving back to the community through corporate social responsibility initiatives. As an Online Support Manager, you will have the opportunity to make a positive impact on both our customers and the local community.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: El Seif Engineering Contracting Company is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and have the opportunity to succeed. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.