Online Support Officer

Middle East Battery Company is seeking a dynamic and tech-savvy individual to join our team as an Online Support Officer in Riyadh, SA. This part-time entry-level position offers a great opportunity for growth and development in the exciting field of online customer support.

Responsibilities: 1. Respond to customer inquiries and provide timely and effective online support via chat, email, and social media platforms. 2. Troubleshoot technical issues related to our products and services. 3. Collaborate with other teams within the company to resolve customer complaints and issues. 4. Assist with updating and maintaining the company's online knowledge base and FAQs. 5. Monitor online reviews and social media channels for feedback and customer engagement opportunities. 6. Provide feedback to the team on customer trends and insights gathered from online interactions.

Requirements: 1. Strong communication skills, both written and verbal. 2. Proven ability to adapt quickly to changing situations and technologies. 3. Demonstrated resourcefulness in finding solutions to customer issues. 4. Persuasion skills to handle difficult customer interactions with tact and diplomacy. 5. Creative problem-solving abilities to address unique customer queries. 6. Ability to work independently and as part of a team.

Benefits: 1. Travel opportunities for training and conferences. 2. Ongoing training and professional development opportunities. 3. Gym membership for physical wellness. 4. A supportive working environment that encourages exploration and risk-taking for personal and professional growth.

Equal Opportunity Statement: Middle East Battery Company is an equal opportunity employer and does not discriminate against any employee or applicant based on race, color, gender, religion, national origin, age, sexual orientation, disability, or any other characteristic protected by law.

Deadline to apply: May 2, 2024.

Join our team and be part of a diverse and innovative company that values creativity, adaptability, and resourcefulness in providing top-notch online support to our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.