Online Support Officer

Job Description:

Saudi Railways Organization is seeking an Online Support Officer to join our team in Riyadh, SA on a part-time basis. As an Entry Level position, no years of experience are required, making this an excellent opportunity for individuals looking to start their career in the railway industry.

Responsibilities: 1. Provide online support to customers regarding inquiries, complaints, and feedback via email, chat, and social media platforms. 2. Assist in troubleshooting technical issues related to the online booking system and website. 3. Collaborate with other departments to ensure a seamless customer experience. 4. Analyze data and customer interactions to identify trends and make recommendations for improvement. 5. Maintain a high level of professionalism and customer service in all interactions.

Requirements: 1. Independent and resourceful personality traits to effectively work in a fast-paced environment. 2. Strong cooperation and communication skills to collaborate with team members and other departments. 3. Ability to analyze data and make informed decisions to drive strategic initiatives. 4. Proficiency in Microsoft Office and online communication tools. 5. High school diploma or equivalent.

Benefits: 1. Profit sharing opportunities based on company performance. 2. Travel opportunities to various locations served by the Saudi Railways Organization. 3. Gym membership to promote a healthy work-life balance.

Working Environment: At Saudi Railways Organization, we leverage data to inform decisions and drive strategic initiatives. The Online Support Officer will have the opportunity to work in a dynamic and innovative environment, contributing to the growth and success of the organization.

Deadline to Apply: Interested candidates are encouraged to apply by July 22, 2024.

Equal Opportunity Statement: Saudi Railways Organization is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, veteran status, or any other protected characteristic. We are committed to creating a diverse and inclusive workplace where all employees feel respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.