Online Support Representative

Job Description:

We are seeking a resourceful and driven Online Support Representative to join our team at Al Tazaj in Jeddah. As an Associate Level position, this part-time role requires a minimum of 2 years of experience in customer service or a related field.

Responsibilities: 1. Respond to customer inquiries and provide support via online channels such as email, chat, and social media. 2. Assist customers with order placement, product information, and troubleshooting technical issues. 3. Ensure prompt and accurate resolution of customer complaints and concerns. 4. Collaborate with other departments to address customer needs and improve overall customer experience. 5. Maintain detailed records of customer interactions and feedback. 6. Provide feedback to management on customer trends and issues.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Attention to detail and strong problem-solving skills. 3. Emotional intelligence and the ability to empathize with customers. 4. Ability to multitask and work in a fast-paced environment. 5. Proficiency in Microsoft Office and CRM software. 6. High school diploma or equivalent required; Bachelor's degree preferred.

Benefits: 1. Gym membership to promote work-life balance and employee wellness. 2. Joining Bonus to recognize and reward your commitment to our team. 3. Vision insurance to support your overall health and well-being.

Working Environment: At Al Tazaj, we strive to nurture an entrepreneurial atmosphere, even within an established organization. You will have the opportunity to contribute ideas and make a direct impact on our customer support processes.

Equal Opportunity Statement: Al Tazaj is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-06-23

We look forward to welcoming a dedicated and passionate individual to our team as an Online Support Representative. Apply now to join our growing company and make a difference in the world of customer support!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.