Online Web Chat Manager

Job Description:

ACWA Power is seeking a dynamic and experienced Online Web Chat Manager to join our team in Medina, SA. As a part-time position at a mid-to-senior level, this role requires a minimum of 6 years of experience in online customer service management. The ideal candidate will be energetic, hardworking, and possess strong teamwork and adaptability skills.

Responsibilities: - Manage and oversee online web chat operations, ensuring timely and quality responses to customer inquiries - Develop and implement strategies to improve customer satisfaction and engagement through web chat platforms - Monitor and analyze web chat data to identify trends, issues, and opportunities for improvement - Collaborate with cross-functional teams to align web chat initiatives with overall customer service goals - Train and mentor web chat agents to provide exceptional customer service and uphold company standards - Stay up-to-date on industry trends and best practices in online customer service management

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - 6+ years of experience in online customer service management - Proven track record of success in optimizing web chat operations and driving customer engagement - Strong communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in web chat platforms and customer relationship management software - Experience managing a team of web chat agents is a plus

Benefits: - Paid sick leave - Travel opportunities - Life insurance

Working Environment: At ACWA Power, we leverage data to inform decisions and drive strategic initiatives. The Online Web Chat Manager will have the opportunity to work in a collaborative and innovative environment, where creativity and analytics come together to deliver exceptional customer service.

Equal Opportunity Statement: ACWA Power is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.

Deadline to Apply: 2024-05-29

If you meet the qualifications and are ready to take on the challenge of managing our online web chat operations, we encourage you to apply before the deadline. Join us at ACWA Power and be part of a team that is shaping the future of energy.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.