Online Web Chat Manager

Job Description: We are seeking a dynamic and experienced Online Web Chat Manager to join our team at Bawan Company in Mecca, SA. As the Online Web Chat Manager, you will be responsible for managing and overseeing all aspects of our online web chat system to ensure optimal customer service and engagement. This is a part-time position with opportunities for growth within the company.

Responsibilities: - Manage the online web chat system to ensure prompt and effective customer service - Monitor and respond to customer inquiries in a timely manner - Train and supervise a team of online chat representatives - Develop and implement strategies to improve customer engagement and satisfaction - Analyze data and metrics to evaluate the effectiveness of the online chat system - Collaborate with other departments to align online chat strategies with overall company goals - Stay up-to-date on industry trends and best practices in online customer service

Requirements: - Bachelor's degree in Marketing, Business Administration, or related field - 7+ years of experience in online customer service or web chat management - Strong communication and interpersonal skills - Confident and energetic personality - Proven track record of innovation and leadership in previous roles - Ability to work independently and as part of a team - Proficiency in Microsoft Office and online chat software - Knowledge of customer relationship management systems is a plus

Benefits: - Dental insurance - Paid overtime - Company transportation

Working Environment: At Bawan Company, we encourage a spirit of exploration and taking calculated risks for growth. We value team collaboration and individual contributions that drive our business forward.

Equal Opportunity Statement: Bawan Company is an equal opportunity employer and welcomes candidates from all backgrounds to apply for this position. We do not discriminate based on race, gender, religion, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.