Online Web Chat Manager

Job Description:

We are looking for a passionate and dedicated Online Web Chat Manager to join our team at Al Gosaibi Bros. in Medina, SA. As a Mid-to-Senior Level professional with at least 8 years of experience in online customer service, you will be responsible for managing our online web chat platform to effectively communicate with our customers and provide exceptional service.

Responsibilities: - Manage online web chat platform to engage with customers in real-time - Respond to customer inquiries, troubleshoot issues, and provide product information - Monitor chat conversations to ensure quality and consistency - Collaborate with other team members to address customer needs promptly - Analyze chat data to identify trends and make recommendations for improvement - Train and coach team members on best practices for online customer service - Stay up-to-date on industry trends and technologies to enhance customer experience - Assist in developing strategies to increase online sales and customer satisfaction

Requirements: - 8+ years of experience in online customer service - Passionate and dedicated attitude towards providing exceptional customer service - Strong teamwork and time management skills - Excellent communication and problem-solving abilities - Ability to work independently and make decisions autonomously - Proficiency in using online chat platforms and customer service software - Bachelor's degree in Business Administration, Marketing, or related field preferred

Benefits: - Profit sharing opportunities - Visa sponsorship for qualified candidates - Company-provided equipment for remote work

Working Environment: At Al Gosaibi Bros., we encourage autonomy and independence, trusting our employees to excel in their roles. We foster a collaborative and supportive environment where teamwork and innovation are valued.

Equal Opportunity Statement: Al Gosaibi Bros. is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.