Remote Support Associate

Job Description:

Alinma Tokio Marine Company is seeking a Remote Support Associate to join our team in Mecca, SA. This part-time position is at the Associate Level and requires a minimum of 3 years of experience in a similar role. We are looking for a resilient and driven individual who possesses strong people management and decision-making skills.

Responsibilities: 1. Provide remote technical support to customers via phone, email, or chat. 2. Troubleshoot and resolve technical issues with software, hardware, and network systems. 3. Document all customer interactions and resolutions in a clear and concise manner. 4. Collaborate with team members to escalate complex issues and provide timely solutions. 5. Continuously improve customer support processes and procedures. 6. Stay up-to-date on industry trends and best practices in remote support.

Requirements: 1. 3 years of experience in a remote support role. 2. Strong communication and interpersonal skills. 3. Ability to work independently and prioritize tasks effectively. 4. Knowledge of IT systems and software troubleshooting. 5. Familiarity with remote desktop tools and customer support software. 6. Certification in relevant IT fields is a plus.

Benefits: - Training & professional development opportunities to enhance your skills. - Medical coverage for you and your immediate family members. - Company-provided equipment to support your remote work setup.

Working Environment: At Alinma Tokio Marine Company, we are dedicated to understanding and exceeding customer expectations. Our team members are committed to providing exceptional service and support to our customers.

Deadline to Apply: Please submit your application by June 12, 2024.

Equal Opportunity Statement: Alinma Tokio Marine Company is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.