Support Associate - Work from home

**Job Description: Support Associate - Work from Home**

**Company:** Al Tazaj **Location:** Riyadh, SA **Job Type:** Part-time **Seniority:** Associate Level **Years of Experience:** 4 **Personality Traits:** Energetic, Confident **Soft Skills:** Critical Thinking, Cooperation **Deadline to Apply:** May 1, 2024

**Job Responsibilities:** 1. Provide excellent customer service through various communication channels including phone, email, and chat. 2. Assist customers with inquiries, issues, and product information in a timely and professional manner. 3. Troubleshoot technical problems and provide solutions to customers. 4. Process orders, returns, and exchanges efficiently and accurately. 5. Collaborate with other team members to ensure excellent customer experience. 6. Maintain thorough and up-to-date knowledge of company products and services. 7. Document customer interactions and feedback for analysis and improvement purposes. 8. Follow company policies and procedures to ensure consistent and high-quality service.

**Job Requirements:** 1. Bachelor's degree or equivalent work experience. 2. Minimum of 4 years of experience in a customer service or support role. 3. Strong communication skills and ability to effectively interact with customers. 4. Proficiency in Microsoft Office and experience with customer service software. 5. Ability to work independently and prioritize tasks effectively. 6. Energetic personality with a confident attitude. 7. Critical thinking skills to solve problems and make informed decisions. 8. Cooperative attitude to work effectively in a team environment.

**Benefits:** 1. Medical coverage 2. Remote work flexibility 3. Paid Time Off (PTO) 4. Opportunities for unlimited personal and professional growth

**Equal Opportunity Statement:** We are an equal opportunity employer and value diversity in our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.