Remote Support Manager

Job Description:

We are looking for a dedicated Remote Support Manager to join our team at the National Shipping Company of Saudi Arabia in Medina. In this part-time role, you will be responsible for overseeing and managing all remote support operations within the company. The ideal candidate will have at least 8 years of experience in a similar role and possess a strong work ethic and passion for delivering excellent customer service.

Responsibilities: - Manage and oversee a team of remote support specialists, ensuring that all tasks and projects are completed in a timely and efficient manner - Develop and implement effective strategies to improve remote support operations and increase customer satisfaction - Provide technical support and assistance to customers who are experiencing issues with our products or services - Monitor and analyze performance metrics to identify areas for improvement and implement solutions accordingly - Collaborate with other departments to resolve complex customer issues and ensure a seamless customer experience - Train and mentor team members to enhance their skills and capabilities - Ensure compliance with company policies and procedures at all times

Requirements: - Minimum of 8 years of experience in a remote support management role - Excellent communication and interpersonal skills - Strong negotiation and cooperation skills - Ability to work well under pressure and meet tight deadlines - Hardworking and passionate about delivering exceptional customer service - Bachelor's degree in a related field is preferred but not required

Benefits: - Paid overtime - Employee discounts - Company equipment

Working Environment: At the National Shipping Company of Saudi Arabia, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We are committed to creating a supportive and collaborative work environment where employees can grow and thrive.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.