Remote Support Manager

Job Description:

El Seif Engineering Contracting Company is seeking a dedicated and resilient Remote Support Manager to join our team in Medina, SA. As a Mid-to-Senior Level position, the ideal candidate will have at least 6 years of experience in a similar role.

Responsibilities: 1. Manage a team of remote support staff to provide excellent technical assistance to clients. 2. Develop and implement efficient processes and procedures for remote support operations. 3. Monitor team performance and provide feedback and coaching as needed. 4. Collaborate with other departments to ensure seamless communication and coordination. 5. Resolve escalated customer issues and complaints in a timely and effective manner. 6. Analyze performance data to identify trends and areas for improvement. 7. Stay up-to-date on industry trends and best practices in remote support.

Requirements: 1. Proven experience in managing remote support teams. 2. Excellent communication and leadership skills. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work effectively in a fast-paced environment. 5. Experience with remote support tools and technologies.

Personality Traits: The successful candidate will be dedicated to their role and demonstrate resilience when faced with challenges.

Soft Skills: Strong persuasion skills and the ability to lead a team effectively are essential for this role.

Benefits: - Vision insurance - Company equipment - Disability insurance

Working Environment: At El Seif Engineering Contracting Company, we support our employees in their personal and professional development. We provide a collaborative and inclusive work environment where everyone has the opportunity to thrive.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: El Seif Engineering Contracting Company is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applicants from all backgrounds and encourage individuals with disabilities to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.