Support Manager

Job Description:

Yanbu Cement Company is seeking a driven and hardworking Support Manager to join our team in Jeddah, Saudi Arabia. As a Support Manager, you will be responsible for overseeing the support operations within the company, ensuring that all customer inquiries are addressed in a timely and efficient manner. This is a part-time position at the Associate Level, requiring a minimum of 5 years of experience in a similar role.

Responsibilities: - Manage and lead a team of support staff to provide exceptional customer service - Develop and implement support policies and procedures to streamline operations - Monitor and analyze support metrics to identify areas for improvement - Collaborate with other departments to address customer issues and requests - Train and onboard new support team members - Handle escalated customer complaints and ensure resolutions are reached - Maintain a positive and professional attitude when dealing with customers and team members - Utilize time management skills to prioritize tasks and meet deadlines - Communicate effectively with team members and stakeholders to ensure alignment on support initiatives

Requirements: - 5 years of experience in a support management role - Strong communication skills and the ability to work well in a team - Excellent time management skills and the ability to multitask effectively - Proven track record of driving results and exceeding customer expectations - Bachelor's degree in business administration or a related field preferred - Proficiency in Microsoft Office and customer support software - Ability to adapt to change quickly and efficiently - Visa sponsorship, company transportation, and relocation allowance are provided as benefits

Equal Opportunity Statement: Yanbu Cement Company is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-04

If you meet the requirements and are passionate about providing exceptional customer support, we encourage you to apply for the Support Manager position at Yanbu Cement Company in Jeddah, Saudi Arabia. Join us in creating a flexible and dynamic work environment that thrives on innovation and teamwork.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.