Remote Support Manager

Job Description:

Abdullah Al Othaim Markets Company is seeking a Remote Support Manager to join our team in Medina, SA. This part-time position at the Associate Level requires a minimum of 5 years of experience in remote support management. The ideal candidate will possess a strong independent mindset, able to make decisions autonomously while also being resilient in the face of challenges.

Responsibilities: - Manage a team of remote support specialists, overseeing their day-to-day activities and providing guidance and support as needed - Develop and implement processes and procedures to streamline remote support operations and ensure efficiency - Monitor support ticket queues, ensuring timely resolution of customer inquiries and technical issues - Collaborate with other departments to address customer concerns and provide effective solutions - Contribute to the continuous improvement of our remote support services through feedback and data analysis - Participate in regular training sessions and stay up-to-date on industry trends and best practices

Requirements: - Bachelor's degree in a related field or equivalent work experience - Proven experience in remote support management, preferably in a retail or customer service setting - Strong people management skills with the ability to motivate and inspire a remote team - Adaptability to changing priorities and business needs - Excellent communication skills, both written and verbal - Proficiency in Microsoft Office Suite and other relevant software - Experience working remotely or managing remote teams is a plus

Benefits: - Paid Time Off (PTO) - Visa sponsorship for eligible candidates - Relocation allowance for candidates outside of Medina, SA

Working Environment: At Abdullah Al Othaim Markets Company, we encourage calculated risk-taking to drive innovation and progress. We provide a supportive and collaborative work environment where employees are empowered to bring new ideas to the table.

Equal Opportunity Statement: Abdullah Al Othaim Markets Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 13, 2024

Join our team and help us provide exceptional remote support services to our customers! Apply now.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.