Remote Support Manager

Job Description:

Jarir Marketing Company is seeking a highly qualified Remote Support Manager to join our team in Riyadh, Saudi Arabia. As a Mid-to-Senior Level position, the Remote Support Manager will be responsible for overseeing all aspects of remote customer support operations.

Responsibilities: - Develop and implement remote support strategies to improve customer satisfaction and retention - Manage a team of remote support agents to ensure timely and effective resolution of customer inquiries and issues - Monitor key performance indicators (KPIs) to track and improve team performance - Collaborate with other departments to identify and address customer support trends and issues - Conduct regular performance evaluations and provide ongoing training and support to remote support agents - Implement best practices for remote support operations and customer engagement - Stay up-to-date on industry trends and developments to continuously improve remote support processes - Manage escalations and ensure timely resolution of customer complaints

Requirements: - 7 years of experience in remote support or customer service roles - Passionate about providing exceptional customer support - Confident in decision-making and problem-solving - Strong strategic planning and negotiation skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Bachelor's degree in Business Administration or related field preferred

Benefits: - Disability insurance - Dental insurance - Travel opportunities - Opportunities for unlimited personal and professional growth

Equal Opportunity Statement: Jarir Marketing Company is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability status.

Deadline to apply: 2024-07-13

If you meet the requirements and are excited about the opportunity to lead a remote support team in a dynamic and growing company, we encourage you to apply for the Remote Support Manager position at Jarir Marketing Company.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.