Support Manager - Work from home

Responsibilities: - Manage a team of support specialists to ensure timely and effective resolution of customer issues - Develop and implement strategies to improve customer satisfaction and resolve customer complaints - Provide mentoring and coaching to team members to help them grow and develop in their roles - Monitor team performance and conduct regular performance reviews to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Create and maintain support documentation and training materials - Handle escalated customer issues and provide top-tier support when needed - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Bachelor's degree in a related field or equivalent work experience - 6+ years of experience in customer support or a related field - Proven experience managing a team of support specialists - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to adapt to change and work in a fast-paced environment - Proficiency in project management tools and software - Experience working with remote teams - Demonstrated ability to prioritize and manage multiple tasks simultaneously - Strong leadership and team-building skills

Equal Opportunity Statement: Bawan Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.