Remote Support Officer

Job Description:

Hilton in Medina, SA is seeking a dedicated and motivated Remote Support Officer to join our team on a part-time basis. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role.

Responsibilities: 1. Provide remote support to Hilton guests, ensuring their needs are met in a timely and professional manner. 2. Troubleshoot technical issues related to reservations, bookings, and other hotel services. 3. Assist guests with inquiries, complaints, and requests, working to find creative solutions to ensure guest satisfaction. 4. Collaborate with other team members to ensure seamless communication and coordination of guest needs. 5. Utilize negotiation skills to resolve conflicts and issues with guests effectively. 6. Maintain accurate records of guest interactions and feedback to be used for continuous improvement of services.

Requirements: 1. Bachelor's degree in hospitality management or related field preferred. 2. Strong communication and interpersonal skills. 3. Ability to work independently and demonstrate autonomy in decision-making. 4. Excellent problem-solving abilities and a creative mindset. 5. Previous experience in customer service or hotel industry preferred. 6. Familiarity with hotel management software and reservation systems. 7. Availability to work flexible hours, including evenings and weekends.

Benefits: 1. Free accommodation at Hilton properties worldwide. 2. Parental leave for eligible employees. 3. Opportunities for training and professional development to advance your career.

Working Environment: At Hilton, we encourage autonomy and independence, trusting our employees to excel in their roles. We value creativity and innovation, providing a supportive environment for growth and success.

Deadline to apply: May 1, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from individuals of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.