Remote Support Officer

Job Description:

We are looking for a diligent and proactive Remote Support Officer to join our team at Advanced Petrochemical Company. As a Remote Support Officer, you will be responsible for providing remote technical assistance to our clients and ensuring their needs are met promptly and effectively. This is a part-time position based in Jeddah, SA, at the associate level, and requires a minimum of 4 years of experience in a similar role.

Responsibilities: 1. Provide remote technical support to clients, resolving issues in a timely and efficient manner. 2. Troubleshoot hardware and software problems remotely, identifying root causes and implementing solutions. 3. Communicate with clients via phone, email, or chat to understand their technical issues and provide guidance. 4. Document all support interactions and resolutions accurately in our system. 5. Collaborate with the technical team to escalate complex issues and ensure they are resolved promptly. 6. Stay up to date on industry trends and technologies to provide the best support to clients.

Requirements: 1. Bachelor's degree in Information Technology or related field. 2. Proven experience working in a remote support role for a minimum of 4 years. 3. Excellent communication skills and ability to explain technical solutions to non-technical users. 4. Resourceful and able to work independently to solve problems efficiently. 5. Hardworking and dedicated to providing excellent customer service. 6. Strong persuasion and presentation skills to effectively communicate solutions to clients.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Free accommodation for remote support officers. 3. Company-provided equipment to facilitate remote work.

Working Environment: At Advanced Petrochemical Company, we empower our employees to take ownership and make impactful decisions. We believe in fostering a collaborative and inclusive work environment where every team member is valued and respected.

Deadline to apply: June 10, 2024

Equal Opportunity Statement: Advanced Petrochemical Company is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.