Remote Support Officer

Job Description:

We are seeking a Remote Support Officer to join our team at Al Gosaibi Bros. This is a part-time entry-level position based in Riyadh, SA. The ideal candidate will have at least 1 year of experience in a similar role.

Responsibilities: - Provide remote support to employees experiencing technical difficulties - Troubleshoot and resolve issues related to software, hardware, and networking - Assist with system upgrades and maintenance - Document and track support tickets to ensure timely resolution - Collaborate with IT team to escalate complex issues - Provide training and guidance on IT tools and resources - Maintain confidentiality and security of sensitive information - Regularly update knowledge on industry trends and best practices

Requirements: - Independent and driven personality traits - Strong adaptability and planning skills - Excellent communication and problem-solving abilities - Ability to work effectively in a virtual environment - Basic knowledge of IT systems and tools - Customer service experience is a plus

Benefits: - Travel & spending expenses - Paid Time Off (PTO) - Joining Bonus

Working Environment: At Al Gosaibi Bros., we are committed to supporting employees in their personal and professional development. We provide a collaborative and inclusive working environment where employees can thrive and grow.

Deadline to apply: 2024-06-12

Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.