Support Officer - Work from home

Job Description:

Abdullah Al Othaim Markets Company is seeking a motivated and independent Support Officer to work from home in Medina, SA. As a part-time support officer at our company, you will be responsible for providing excellent customer service and support to our clients. This role is ideal for individuals with strong problem-solving and analytical skills, who are able to work independently and are resilient in the face of challenges.

Responsibilities: 1. Respond to customer inquiries and provide solutions to their problems in a timely and efficient manner. 2. Communicate with clients through various channels, including email, phone calls, and online chat. 3. Analyze data and reports to identify trends and areas for improvement in customer support processes. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Maintain accurate records of customer interactions and transactions. 6. Stay up-to-date on company products and services to better assist customers. 7. Provide feedback to management on customer concerns and suggestions for improvement.

Requirements: 1. Bachelor's degree in a related field. 2. Minimum of 3 years of experience in customer support or a related field. 3. Excellent communication skills and the ability to work independently. 4. Strong problem-solving and analytical skills. 5. Resilient mindset and ability to handle difficult situations with professionalism. 6. Experience working from home and familiarity with remote work technologies. 7. Knowledge of Microsoft Office Suite and CRM software.

Personality Traits: 1. Independent 2. Resilient

Soft Skills: 1. Problem-solving 2. Analysis

Benefits: 1. Dental insurance 2. Medical coverage 3. Gym membership

Working environment: At Abdullah Al Othaim Markets Company, we strive to cultivate leaders who foster inclusivity and mentorship. We believe in providing a supportive and collaborative work environment where employees can grow and thrive.

Deadline to apply: 2024-07-12

Equal Opportunity Statement: Abdullah Al Othaim Markets Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.