Support Specialist

Job Description:

We are looking for a Support Specialist to join our team at Mobily in Jeddah, SA. As a Support Specialist, you will be responsible for providing exceptional customer support to our clients, troubleshooting technical issues, and ensuring customer satisfaction. This position is part-time and at the Associate Level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries and provide timely and accurate solutions - Troubleshoot technical issues and provide effective solutions - Collaborate with other team members to resolve complex problems - Document and report customer feedback to improve our products and services - Provide training and support to customers on using our products - Ensure customer satisfaction through excellent communication and service

Requirements: - Passionate about providing exceptional customer support - Adaptable to changing priorities and situations - Strong research and project management skills - Minimum of 2 years of experience in a customer support role - Excellent communication and problem-solving skills

Benefits: - Free accommodation provided - Paid Time Off (PTO) - Parental leave for new parents

Working Environment: At Mobily, we encourage curiosity and questioning to fuel innovation and growth. Our team is dynamic, collaborative, and dedicated to providing the best possible support to our customers. Join us in creating a positive and rewarding work environment.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Mobily is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.