Web Chat Assistant

Job Description: We are looking for a confident and passionate Web Chat Assistant to join our team at Saudi Railways Organization in Medina, Saudi Arabia. As an entry-level position, no prior experience is required, making it an excellent opportunity for individuals looking to start their career in the field of customer service.

Responsibilities: - Engage with customers through web chat to provide support, answer inquiries, and resolve issues in a timely and professional manner. - Utilize decision-making skills to assess situations and determine the best course of action to meet customer needs. - Present information clearly and effectively to assist customers in navigating our services and resolving any issues they may encounter. - Collaborate with team members to ensure consistent and high-quality customer service across all communication channels. - Stay up-to-date on company policies, products, and services to provide accurate information to customers. - Maintain quality and productivity standards while handling multiple customer chats simultaneously. - Document customer interactions and feedback to help improve our services and identify trends in customer inquiries.

Requirements: - Confident and passionate individual with a strong desire to help customers and provide excellent service. - Strong decision-making skills and the ability to think critically in fast-paced environments. - Excellent presentation skills with the ability to convey information clearly and effectively. - Ability to work well in a team environment and collaborate with colleagues to achieve common goals. - Proficiency in using web chat platforms and other communication tools. - Strong attention to detail and the ability to multitask effectively. - Fluency in both English and Arabic is preferred.

Benefits: - Paid overtime for any work beyond regular hours. - Company-provided equipment for remote work. - Opportunity for profit sharing based on individual and team performance.

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. As a Web Chat Assistant, you will have the opportunity to make a meaningful impact on our customers' experience and contribute to the success of our organization.

Deadline to Apply: May 7, 2024

Equal Opportunity Statement: Saudi Railways Organization is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, or any other protected classification under applicable law. We value diversity and strive to create an inclusive workplace where all employees feel respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.