Web Chat Assistant

Job Description:

Al Rajhi Holding Group is seeking a detail-oriented and motivated Web Chat Assistant to join our team in Riyadh, SA. This is a part-time position at the Associate Level, requiring a minimum of 3 years of experience in a similar role. As a Web Chat Assistant, you will be responsible for providing excellent customer service and support through online chat platforms.

Responsibilities: 1. Engage with customers in real-time through web chat to answer inquiries and provide assistance. 2. Maintain a high level of professionalism and customer service etiquette in all interactions. 3. Identify and escalate priority issues to the appropriate departments for resolution. 4. Collaborate with team members to streamline processes and improve overall customer experience. 5. Stay up-to-date on product knowledge and company policies to accurately assist customers. 6. Monitor and respond to customer feedback and inquiries on social media platforms. 7. Provide reports on customer interactions and feedback to management.

Requirements: 1. Resourceful and resilient with the ability to work independently in a fast-paced environment. 2. Excellent problem-solving skills and strong communication abilities. 3. Proficient in using web chat software and other customer service tools. 4. Ability to multitask and prioritize tasks effectively. 5. Experience in a customer service or online support role is preferred. 6. Bachelor's degree in a related field is a plus.

Benefits: - Dental insurance - Paid Time Off (PTO) - Profit sharing

Working Environment: At Al Rajhi Holding Group, we nurture an entrepreneurial atmosphere, even within an established organization. Our team values creativity, innovation, and collaboration to drive success for our business and our employees.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: Al Rajhi Holding Group is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.