Web Chat Assistant

Job Description:

Mobily is seeking a passionate and driven Web Chat Assistant to join our team in Jeddah on a part-time basis. As a Web Chat Assistant, you will be responsible for providing exceptional customer service and support through our web chat platform.

Responsibilities: 1. Engage with customers in real-time through web chat to address inquiries, provide product information, and resolve issues. 2. Utilize active listening skills to understand customer needs and offer personalized solutions. 3. Maintain a high level of accuracy and attention to detail while managing multiple chat conversations simultaneously. 4. Collaborate with other team members to escalate complex issues and ensure timely resolution. 5. Follow company guidelines and policies to provide consistent and professional service to all customers. 6. Continuously learn about company products and services to effectively assist customers with their needs. 7. Monitor chat performance metrics and strive to meet or exceed established KPIs.

Requirements: 1. 2 years of experience in customer service or a related field. 2. Strong attention to detail and excellent project management skills. 3. Passionate and driven individual who thrives in a fast-paced environment. 4. Excellent written communication skills. 5. Ability to work effectively both independently and as part of a team.

Benefits: - Disability insurance - Vision insurance - Profit sharing

Working Environment: At Mobily, we cultivate a sense of ownership and responsibility at every level. We encourage collaboration, innovation, and personal growth to create a dynamic and supportive work environment.

Equal Opportunity Statement: Mobily is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, gender identity, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to apply: June 10, 2024

Join our team at Mobily and make a difference in the lives of our customers through exceptional web chat support. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.