Web Chat Assistant

Job Description:

We are seeking a part-time Web Chat Assistant to join our team at Al Babtain Power & Telecommunication Co in Jeddah, SA. As a Web Chat Assistant, you will be responsible for providing customer support via our website's chat feature. This role is at an Associate Level with a minimum of 4 years of experience required.

Responsibilities: - Respond to customer inquiries and provide assistance via web chat - Resolve customer complaints in a timely and professional manner - Maintain a high level of customer satisfaction through excellent communication and service - Collaborate with other team members to ensure a seamless customer experience - Keep accurate records of all customer interactions - Stay up-to-date on product and service information to provide accurate answers to customer inquiries

Requirements: - Reliable and hardworking individual - Excellent decision-making and negotiation skills - Minimum of 4 years of experience in customer service or a related field - Strong communication and interpersonal skills - Ability to multitask and prioritize responsibilities - Proficient in using web chat platforms and computer software - Must be able to work independently and as part of a team

Benefits: - Company equipment provided - Profit sharing opportunities - Paid sick leave - Opportunity for growth within the company

Working Environment: At Al Babtain Power & Telecommunication Co, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and collaborative work environment where employees are empowered to make decisions and contribute to the success of the company.

Deadline to apply: 2024-06-12

Equal Opportunity Statement: Al Babtain Power & Telecommunication Co is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.