Remote Web Chat Assistant

Job Description:

We are looking for a Remote Web Chat Assistant to join our team at Saudi Post in Medina, SA. As a part-time Associate Level position, you will be responsible for providing excellent customer service and support through web chat interactions. This position requires a minimum of 2 years of experience in a similar role.

Responsibilities: - Engage with customers through web chat to assist with inquiries, provide information, and resolve issues in a timely and professional manner - Utilize creative problem-solving skills to address customer needs and concerns - Collaborate with team members to ensure a seamless customer experience - Maintain a high level of customer satisfaction and retention - Stay up-to-date on product knowledge and company policies - Meet and exceed performance goals set by management

Requirements: - Confident and hardworking attitude - Strong communication skills, both written and verbal - Ability to think creatively and innovate solutions - 2+ years of experience in customer service or a related field - Proficiency with web chat software and tools - Flexibility to work a part-time schedule with potential for additional hours - A proactive approach to problem-solving and decision-making

Benefits: - Free accommodation - Visa sponsorship - Travel and spending expenses

Working Environment: At Saudi Post, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to providing exceptional service to our customers and creating a positive work environment that fosters growth and development.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Saudi Post is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.