Remote Web Chat Associate

Job Description:

We are currently seeking a Remote Web Chat Associate to join our team at Saudi Aramco in Mecca, SA. As a part-time position at the entry level, this role offers an exciting opportunity for individuals looking to break into the world of customer service and communication.

Responsibilities: 1. Respond to customer inquiries via web chat in a professional and timely manner. 2. Provide accurate information and assistance to customers regarding products, services, and policies. 3. Utilize decision-making skills to resolve customer issues and escalate as needed. 4. Collaborate with team members to ensure a seamless customer experience. 5. Participate in strategic planning for improving customer service processes. 6. Maintain a high level of confidentiality and data security while interacting with customers.

Requirements: 1. Strong written communication skills and the ability to multitask effectively. 2. Resilient and confident personality traits to navigate challenging customer interactions. 3. Ability to make quick decisions and follow strategic planning guidelines. 4. No prior experience required - training will be provided. 5. Must have access to a reliable internet connection and a quiet workspace for remote work.

Benefits: 1. Relocation allowance for eligible candidates. 2. Paid overtime opportunities for extra income. 3. Travel and spending expenses covered for training and professional development. 4. Cultivate leaders who foster inclusivity and mentorship.

Equal Opportunity Statement: Saudi Aramco is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.