Web Chat Associate

Job Description:

We are seeking a dedicated and resourceful Web Chat Associate to join our team at Saudi Ceramics in Medina, SA. As a part-time Associate Level position, you will be responsible for providing customer support and assistance through our web chat platform.

Responsibilities: - Engaging with customers through web chat to answer inquiries, provide product information, and resolve issues - Handling multiple chat conversations simultaneously while maintaining a high level of customer service - Collaborating with other team members to ensure timely resolution of customer inquiries - Making quick and effective decisions to address customer needs - Managing time effectively to prioritize and respond to chat inquiries in a timely manner - Providing feedback to improve the customer experience on the web chat platform

Requirements: - Minimum of 2 years of experience in customer service or a related field - Strong decision-making skills and the ability to think quickly on your feet - Excellent time management skills to handle multiple chat conversations simultaneously - Proficient in written communication with strong grammar and spelling skills - Ability to adapt to change and work in a fast-paced environment - Must be able to work part-time hours, including evenings and weekends

Benefits: - Paid sick leave - Travel opportunities for training and conferences - Profit sharing opportunities

Working Environment: At Saudi Ceramics, we offer a flexible and dynamic working environment that values efficiency and adaptability. Our team is focused on collaboration and innovation to provide the best customer service possible.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Saudi Ceramics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone is treated with respect and fairness.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.