Web Chat Manager

Job Description:

We are looking for a Web Chat Manager to join our team at Saudi Railways Organization in Jeddah, SA. This part-time position is for someone at a mid-to-senior level with at least 6 years of experience in a similar role. The ideal candidate will be energetic and motivated, with strong research and negotiation skills.

Responsibilities: - Manage and oversee the web chat platform, ensuring timely and accurate responses to customer inquiries - Train and supervise a team of web chat agents to provide exceptional customer service - Monitor chat conversations for quality assurance and provide feedback to agents as needed - Analyze chat data and customer feedback to identify areas for improvement in customer service - Collaborate with other departments to address customer issues and improve overall customer experience

Requirements: - Bachelor's degree in a related field - Minimum of 6 years of experience in a customer service or web chat management role - Strong communication and interpersonal skills - Proficiency in web chat platforms and CRM systems - Ability to multitask and prioritize tasks effectively - Experience in leading and managing a team

Benefits: - Visa sponsorship for eligible candidates - Employee discounts on rail services - Company-provided equipment for remote work

Working Environment: At Saudi Railways Organization, we prioritize understanding and empathy in all interactions. We believe in creating a supportive and inclusive work environment where everyone has the opportunity to succeed.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Saudi Railways Organization is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.