Web Chat Manager

Al-Yamama is seeking a highly skilled and motivated individual to join our team as a Web Chat Manager in Jeddah, SA. As an Associate Level position, the ideal candidate will have a minimum of 5 years of experience in a similar role and possess strong communication skills.

Responsibilities: - Manage and oversee all aspects of the web chat platform, including responding to customer inquiries and resolving issues in a timely and professional manner - Develop and implement strategies to improve customer engagement and satisfaction through the web chat platform - Collaborate with other departments to ensure seamless communication and alignment of goals - Monitor performance metrics and analyze data to identify trends and make data-driven decisions - Stay up-to-date on industry trends and best practices to continuously improve the web chat experience

Requirements: - Bachelor's degree in a related field - Proven experience in a customer service or web chat management role - Strong communication and interpersonal skills - Ability to work under pressure and meet tight deadlines - Driven and adaptable personality traits - Strategic planning and adaptability soft skills

Benefits: - Travel opportunities - Free food - Life insurance - Committed to environmental responsibility and sustainable practices in the working environment

Al-Yamama is an equal opportunity employer and welcomes applicants from all backgrounds. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-06-01

Join us at Al-Yamama and be a part of a dynamic team dedicated to providing exceptional customer service through our web chat platform. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.