Web Chat Manager

Job Description:

Arabian Pipes Company is seeking a dynamic and experienced Web Chat Manager to join our team in Medina, SA. As a part-time position at the mid-to-senior level, the Web Chat Manager will be responsible for managing and overseeing all aspects of the company's web chat platform.

Responsibilities: - Develop and implement strategies to enhance the performance and effectiveness of the web chat platform - Monitor and analyze chat interactions to ensure quality and consistency - Train and mentor chat agents to deliver exceptional customer service - Collaborate with cross-functional teams to optimize chat performance and drive business objectives - Stay current on industry trends and best practices to continuously improve chat operations - Provide regular reports and updates on chat performance to senior management

Requirements: - Bachelor's degree in a related field - Minimum of 6 years of experience in web chat management - Proven track record of success in a similar role - Strong communication and leadership skills - Resilient and hardworking attitude - Ability to think strategically and plan effectively - Experience with chat platforms and software - Proficient in MS Office Suite - Knowledge of CRM systems

Personality Traits: Resilient, hardworking Soft Skills: Presentation, strategic planning

Benefits: - Life insurance - Vision insurance - Company equipment

Working Environment: Arabian Pipes Company embraces diversity and creates an inclusive culture that values and respects all perspectives. We believe in creating a supportive and collaborative work environment where employees can thrive and grow.

Deadline to apply: 2024-06-12

Equal Opportunity Statement: Arabian Pipes Company is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.