Remote Web Chat Manager

El Seif Engineering Contracting Company is seeking a talented and experienced Remote Web Chat Manager to join our team. As a Mid-to-Senior Level position, the successful candidate will have at least 7 years of experience in web chat management.

Responsibilities: 1. Manage and oversee the daily operations of the web chat platform, ensuring a seamless and efficient customer experience. 2. Train and onboard new team members to ensure they have the necessary skills to effectively handle customer inquiries and issues. 3. Monitor chat interactions to ensure quality and accuracy, providing feedback and coaching as needed. 4. Develop and implement strategies to improve customer satisfaction and retention through the web chat channel. 5. Collaborate with cross-functional teams to drive continuous improvement in web chat performance and efficiency.

Requirements: 1. Proven experience in web chat management or customer service management. 2. Strong analytical skills to assess performance metrics and drive improvements. 3. Excellent people management skills to lead and motivate a remote team. 4. Reliable and energetic personality to handle the fast-paced nature of web chat management. 5. Ability to work independently and prioritize tasks effectively in a remote work environment.

Benefits: 1. Remote work flexibility to maintain a healthy work-life balance. 2. Paid Time Off (PTO) to recharge and relax. 3. Company-provided equipment to support your work needs.

Working environment: At El Seif Engineering Contracting Company, we prioritize quality in all aspects of our work, products, and services. As a Remote Web Chat Manager, you will play a crucial role in upholding this standard of excellence.

Deadline to apply: 2024-06-21

Equal opportunity statement: El Seif Engineering Contracting Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.