Web Chat Officer

Job Description:

Al Tazaj is seeking a confident and dedicated Web Chat Officer to join our team in Mecca, SA on a part-time basis. As an entry-level position, no prior experience is required, making this an excellent opportunity for a recent graduate or someone looking to start their career in the fast-paced world of customer service.

Responsibilities: 1. Respond to customer inquiries and provide support via web chat in a timely and professional manner. 2. Proactively engage with customers to enhance their online shopping experience and drive sales. 3. Assist customers with product information, order tracking, and issue resolution. 4. Collaborate with other departments to escalate and resolve complex customer issues. 5. Maintain accurate records of customer interactions and transactions. 6. Continuously monitor chat performance metrics and strive to meet or exceed established goals. 7. Stay up-to-date on product knowledge, promotions, and company policies to provide accurate information to customers.

Requirements: 1. Bachelor's degree in a relevant field preferred. 2. Strong communication skills, both written and verbal. 3. Ability to make quick decisions and prioritize tasks effectively. 4. Proficiency in project management tools and techniques. 5. Must be able to work effectively in a fast-paced and dynamic environment. 6. Ability to work independently and as part of a team. 7. Must be comfortable using web chat platforms and navigating multiple systems simultaneously.

Personality traits: Confident, dedicated Soft skills: Decision-making, project management

Benefits: 1. Life insurance coverage for peace of mind. 2. Medical coverage to ensure your health and well-being. 3. Travel opportunities for professional development and networking.

Working environment: At Al Tazaj, you will have the opportunity to collaborate with colleagues from around the world, fostering a global village mentality. You will be part of a diverse and inclusive team that values creativity, innovation, and teamwork.

Equal opportunity statement: Al Tazaj is an equal opportunity employer and does not discriminate based on race, gender, age, religion, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.