Remote Web Chat Officer

Job description:

Bawan Company is currently seeking a part-time Remote Web Chat Officer to join our team in Medina, SA. This entry-level position requires at least 1 year of experience and is ideal for candidates who are resilient, confident, and have excellent communication skills.

Responsibilities: - Respond to customer inquiries via web chat in a timely and professional manner - Provide assistance and guidance to customers with product information, technical support, and troubleshooting - Identify and escalate priority issues to the appropriate team members for resolution - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to ensure customer satisfaction and service excellence - Continuously develop knowledge of products and services to better assist customers

Requirements: - 1 year of experience in a customer service or web chat role - Strong written communication skills - Ability to multitask and work in a fast-paced environment - Project management skills to prioritize and manage multiple conversations simultaneously - Persuasion skills to guide customers towards a resolution - Resilience to handle challenging customer interactions and maintain a positive attitude

Benefits: - Profit sharing opportunities - Paid overtime - Travel and spending expenses covered for company events - Opportunity for growth and advancement within the company

Working environment: At Bawan Company, we strive for success in a high-energy workplace focused on delivering impactful results. Our team values collaboration, innovation, and dedication to providing exceptional customer service.

Deadline to apply: 2024-06-07

Equal opportunity statement: Bawan Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills to foster a diverse and inclusive work environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.