Web Chat Representative

Job Description:

Saudi Ceramics is seeking a dynamic and energetic Web Chat Representative to join our team in Jeddah, SA on a part-time basis. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service or a related field.

Responsibilities: - Handle incoming web chat inquiries from customers in a timely and professional manner - Provide accurate and detailed information about products, services, and promotions - Resolve customer issues and complaints in a tactful and effective manner - Utilize negotiation skills to upsell products or services when appropriate - Collaborate with other departments to ensure customer satisfaction and retention - Stay up-to-date on company policies, products, and promotions to provide accurate information to customers - Innovate and suggest improvements to the web chat process to enhance the customer experience

Requirements: - Energetic and reliable individual with excellent communication skills - Strong negotiation skills and a knack for innovation - Ability to work independently and within a team dynamic - Proficiency in Microsoft Office and web chat software - High school diploma or equivalent; college degree preferred - Previous experience in a customer service or sales role preferred

Benefits: - Medical coverage for part-time employees - Training and opportunities for professional development - Profit sharing potential for exceptional performance

Working Environment: At Saudi Ceramics, we empower our employees to take ownership of their work and make impactful decisions. We provide a supportive and collaborative environment where every team member's contribution is valued.

Equal Opportunity Statement: Saudi Ceramics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors. We encourage individuals of all backgrounds to apply.

Deadline to Apply: June 1, 2024

Join our team at Saudi Ceramics and become a valued member of our customer service department. Apply now to be part of a company that values innovation, teamwork, and customer satisfaction.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.