Web Chat Representative - Work from home

Job Description: We are looking for a proactive and customer-focused Web Chat Representative to join our team at Saudi Post. As a Web Chat Representative, you will work remotely from home and engage with customers through online chat to provide them with excellent service and support. This part-time position is perfect for individuals with at least 3 years of experience in customer service or a related field.

Responsibilities: - Respond promptly to customer inquiries via web chat - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid, and complete information by using the right methods/tools - Manage and prioritize multiple customer tasks simultaneously - Assist customers with product information, promotions, and problem resolution - Keep records of customer interactions, transactions, comments, and complaints - Follow communication procedures, guidelines, and policies

Requirements: - Proven work experience as a Customer Service Representative or similar role - Excellent communication skills, both written and verbal - Strong typing skills and ability to multitask - Resilient and dedicated attitude towards customer satisfaction - Ability to persuade and manage people effectively in a virtual setting - Proficiency in Microsoft Office Suite and customer service software - High school diploma or equivalent

Benefits: - Paid Time Off (PTO) - Profit sharing opportunities - Life insurance

Working Environment: Join a team that leads the industry with cutting-edge ideas and solutions, all from the comfort of your own home. Collaborate and learn with like-minded individuals dedicated to providing top-notch customer service.

Equal Opportunity Statement: Saudi Post is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

If you meet the requirements and are ready to provide exceptional service to our customers, apply now before the deadline on June 26, 2024. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.