Remote Web Chat Specialist

Job Description:

We are seeking a Remote Web Chat Specialist to join our team at the Saudi Railways Organization in Mecca, Saudi Arabia. This is a part-time position at the Associate Level, requiring a minimum of 4 years of experience in a similar role. As a Remote Web Chat Specialist, you will be responsible for providing exceptional customer service and support through online chat channels.

Responsibilities: - Responding to customer inquiries and providing assistance via web chat - Troubleshooting technical issues and providing solutions - Escalating complex issues to the appropriate team members - Documenting customer interactions and maintaining accurate records - Providing product recommendations and offering promotions to customers - Collaborating with team members to improve processes and customer satisfaction - Meeting performance metrics and goals set by management - Ensuring a positive customer experience and representing the company in a professional manner

Requirements: - Driven and hardworking individual with a strong customer service orientation - Excellent communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Strong planning and critical thinking abilities - Experience working in a remote or virtual environment - Proficiency in using web chat software and other communication tools - Ability to work independently and as part of a team - Fluent in both English and Arabic is preferred

Benefits: - Employee discounts on travel services - Life insurance coverage - Travel and spending expenses reimbursement

Working Environment: As a Remote Web Chat Specialist, you will have the opportunity to build strong relationships with colleagues, clients, and partners. Our team values collaboration, teamwork, and a customer-centric approach to business.

Equal Opportunity Statement: The Saudi Railways Organization is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment.

Deadline to apply: May 18, 2024

Join our team and help us deliver exceptional customer service through web chat communication! Apply today to become a part of our dynamic and growing organization.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.