Web Chat Specialist

Job Description:

We are looking for a passionate and hardworking Web Chat Specialist to join our team at Saudi Railways Organization in Jeddah, SA. As a part-time Associate Level employee, you will be responsible for engaging with customers through web chat to provide them with exceptional service and support.

Responsibilities: - Respond to customers' inquiries and resolve their issues efficiently and effectively through web chat - Provide accurate information about our products and services to customers - Assist customers with placing orders, tracking shipments, and processing returns - Collaborate with other team members to ensure a seamless customer experience - Proactively identify and address any potential issues that may arise during customer interactions - Document all customer interactions and feedback for future reference and analysis - Stay up-to-date on product knowledge, company policies, and industry trends

Requirements: - 4 years of experience in a customer service or sales role - Strong communication skills, both written and verbal - Excellent typing and multitasking abilities - Adaptability to work in a fast-paced environment - Ability to effectively manage customer relationships - Proficiency in using web chat platforms and other communication tools - Bachelor's degree in a related field is preferred

Personality Traits: - Passionate about providing top-notch customer service - Hardworking with a strong work ethic

Soft Skills: - Adaptability to changing situations and customer needs - Ability to effectively manage and communicate with people

Benefits: - Company-provided equipment for the job - Disability insurance coverage - Medical coverage for employees

Working Environment: We promote equality and fairness for all employees at Saudi Railways Organization. Our team is committed to creating a supportive and inclusive work environment where everyone can thrive and succeed.

Deadline to Apply: 2024-06-10

Equal Opportunity Statement: Saudi Railways Organization is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to building a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.