Web Chat Specialist

Job Description:

We are seeking a Web Chat Specialist to join our team at the National Shipping Company of Saudi Arabia in Medina, SA. This role is part-time and requires an entry-level candidate with at least 1 year of experience. The ideal candidate will be hardworking, resilient, and possess strong time management and teamwork skills.

Responsibilities: - Respond to customer inquiries and provide assistance via web chat - Maintain a high level of customer service and professionalism at all times - Collaborate with team members to resolve customer issues efficiently - Keep accurate records of all customer interactions - Continuously improve knowledge of products and services offered by the company - Work towards achieving company goals and targets set for web chat services - Assist in training new team members as needed

Requirements: - 1 year of experience in a customer service or similar role - Excellent communication skills, both written and verbal - Ability to work under pressure and handle multiple tasks simultaneously - Strong problem-solving skills and attention to detail - Proficiency in using web chat software and other relevant tools - High school diploma or equivalent

Benefits: - Company transportation - Profit sharing opportunities - Vision insurance

Working Environment: At the National Shipping Company of Saudi Arabia, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We believe in empowering our employees to take ownership of their roles and contribute to the overall success of the company.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: The National Shipping Company of Saudi Arabia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.