Web Chat Specialist

Job Description:

We are seeking a hardworking and driven Web Chat Specialist to join our team at Al Tazaj in Mecca, SA. As a Web Chat Specialist, you will be responsible for providing excellent customer service and support through our website chat platform.

Responsibilities: - Interact with customers through our website chat platform to assist with inquiries, resolve issues, and provide information - Monitor and respond to incoming chat messages in a timely and professional manner - Provide accurate and helpful information to customers regarding products, services, and promotions - Troubleshoot technical issues and escalate to the appropriate team members when necessary - Collaborate with other team members to ensure a seamless customer experience across all channels - Maintain detailed records of customer interactions and follow up as needed - Continuously improve customer service processes and procedures - Assist with other customer service tasks as needed

Requirements: - 1 year of experience in a customer service role - Strong project management and problem-solving skills - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - High attention to detail and accuracy - Familiarity with web chat platforms and CRM systems - Ability to multitask and prioritize tasks effectively - Ability to adapt to changing priorities and work in a fast-paced environment

Benefits: - Life insurance - Dental insurance - Travel & spending expenses

Working Environment: At Al Tazaj, we offer a dynamic workplace that values teamwork, fosters innovation, and encourages shared success. Our team is dedicated to providing exceptional customer service and creating a positive working environment for all employees.

Equal Opportunity Statement: Al Tazaj is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or religion.

Deadline to Apply: June 12, 2024

If you are a motivated individual with a passion for customer service and are looking to join a fast-paced, dynamic team, we encourage you to apply for the Web Chat Specialist position at Al Tazaj in Mecca, SA. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.