Web Chat Specialist

Job Description:

Abdul Latif Jameel Co Ltd is seeking a dedicated and motivated Web Chat Specialist to join our team in Mecca, SA. This part-time entry-level position requires at least 1 year of experience in a similar role. As a Web Chat Specialist, you will be responsible for providing exceptional customer service through online chat platforms.

Responsibilities: - Respond to customer inquiries and provide assistance in a timely manner through web chat - Resolve customer issues and complaints with professionalism and empathy - Utilize company resources to answer customer questions accurately and efficiently - Collaborate with other team members to ensure seamless communication and consistent service delivery - Maintain a positive and proactive attitude in a fast-paced work environment - Meet performance metrics and goals set by the company

Requirements: - 1 year of experience in customer service or a related field - Excellent communication and typing skills - Strong problem-solving abilities - Ability to multitask and prioritize tasks effectively - Basic knowledge of web chat platforms and customer service software - Planning and cooperation skills

Personality Traits: - Dedicated - Motivated

Soft Skills: - Planning - Cooperation

Benefits: - Training & professional development opportunities - Travel & spending expenses reimbursement - Employee discounts

Working Environment: You will thrive in an energetic and rapidly evolving work setting, where teamwork and customer satisfaction are top priorities.

Deadline to apply: 2024-06-26

Equal Opportunity Statement: Abdul Latif Jameel Co Ltd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We encourage all qualified candidates to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.