Web Chat Specialist - Work from home

Job Description:

Arabian Pipes Company is seeking a Web Chat Specialist to join our team remotely from Medina, SA. This part-time role at the Associate Level requires a minimum of 3 years of experience in a similar position. As a Web Chat Specialist, you will be responsible for providing customer support through web chat services, assisting customers with inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities: - Respond to customer inquiries and provide support through web chat services - Resolve customer issues and escalate to the appropriate channels when necessary - Maintain a high level of customer satisfaction through effective communication and problem-solving skills - Collaborate with other team members to meet performance goals and targets - Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - Strong communication skills and the ability to multi-task in a fast-paced environment - Resilient and resourceful mindset to handle challenging situations - Adaptability to changing circumstances and a willingness to learn and grow in the role - Negotiation skills to effectively resolve customer issues and disputes - Minimum of 3 years of experience in a customer service or web chat support role - Proficiency in using web chat software and other customer support tools

Personality Traits: - Resilient - Resourceful

Soft Skills: - Adaptability - Negotiation

Benefits: - Gym membership - Paid overtime - Profit sharing

Working Environment: At Arabian Pipes Company, we embrace diversity and create an inclusive culture that values and respects all perspectives. We are committed to providing a supportive and collaborative work environment for all employees.

Equal Opportunity Statement: Arabian Pipes Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors. We encourage individuals of all backgrounds to apply.

Deadline to apply: 2024-06-12

Join our team and be a part of a dynamic and growing company in the heart of Saudi Arabia. Apply now to become our next Web Chat Specialist!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.