Support Officer - Remote Work

Job Description:

United Electronics Company is seeking a motivated and resourceful Support Officer to join our team in a remote work position based in Riyadh, SA. As a Support Officer, you will be responsible for providing assistance and support to customers, troubleshooting technical issues, and ensuring customer satisfaction.

Responsibilities: 1. Respond to customer inquiries and provide timely and accurate assistance via email, phone, or online chat. 2. Troubleshoot technical issues and provide appropriate solutions to customers. 3. Collaborate with other departments to escalate and resolve complex customer issues. 4. Maintain detailed records of customer interactions and transactions. 5. Identify and implement process improvements to enhance customer satisfaction. 6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. 7. Assist with training and onboarding new customer support team members. 8. Adhere to company policies and procedures to ensure efficient and effective customer support.

Requirements: 1. Proven experience in customer service or a related field is preferred but not required. 2. Excellent communication skills and the ability to effectively communicate complex information. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office and customer support software. 6. Ability to multitask and prioritize tasks in a fast-paced environment. 7. High school diploma or equivalent is required.

Personality traits: Driven, resourceful Soft skills: Negotiation, cooperation

Benefits: 1. Profit sharing 2. Medical coverage 3. Retirement plan

Working Environment: At United Electronics Company, we foster transparency and open dialogue for effective communication at all levels. We value teamwork and collaboration to achieve our goals and provide the best possible service to our customers.

Deadline to apply: 2024-07-22

Equal Opportunity Statement: United Electronics Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and have equal opportunities for growth and advancement.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.