Support Specialist - Remote Work

Job Description:

Saudi Aramco is seeking a part-time Support Specialist to join our team in Medina, SA. As a Support Specialist, you will be responsible for providing remote technical support to our clients and customers. This position is at an Associate Level and requires a minimum of 4 years of experience in a similar role.

Responsibilities: - Provide technical support to customers remotely via phone, email, and chat - Troubleshoot and resolve technical issues related to software, hardware, and network systems - Collaborate with other team members to ensure timely resolution of customer issues - Document all support interactions and resolutions in the company's CRM system - Assist in the development and implementation of new support processes and procedures - Stay up-to-date on the latest technologies and industry trends to provide the best support possible

Requirements: - 4+ years of experience in a technical support role - Resourceful and reliable personality traits - Strong cooperation and leadership skills - Excellent communication and problem-solving abilities - Knowledge of computer systems, software, and networking technologies - Ability to work independently and as part of a team - Must have a stable internet connection and a quiet workspace for remote work

Benefits: - Profit sharing - Paid overtime - Relocation allowance

Working Environment: At Saudi Aramco, we pride ourselves on creating an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing top-notch support to our clients and customers while constantly striving to improve our processes and services.

Deadline to Apply: June 25, 2024

Equal Opportunity Statement: Saudi Aramco is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.