Web Chat Assistant - Remote Work

Job Description:

As a Web Chat Assistant at Hilton, you will be responsible for providing exceptional customer service through online chat support. This is a remote work position based in Jeddah, SA and is part-time in nature. We are looking for an Associate Level professional with at least 4 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries and provide support through web chat - Resolve customer issues and complaints in a professional and timely manner - Provide accurate information regarding Hilton products, services, and promotions - Proactively engage with customers to provide personalized recommendations and assistance - Collaborate with other team members to ensure a seamless customer experience - Meet and exceed performance targets for customer satisfaction and response times - Maintain a high level of professionalism and confidentiality at all times

Requirements: - Strong communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Adaptable and reliable, with a positive attitude towards customer service - Strong negotiation skills and ability to conduct research to provide accurate information to customers - Proficiency in using web chat platforms and customer service software - Familiarity with the hospitality industry is a plus - High school diploma or equivalent

Benefits: - Gym membership - Employee discounts - Parental leave - Opportunities for career growth and development

Working Environment: At Hilton, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion, and our team members are encouraged to bring their authentic selves to work. We foster a supportive and inclusive environment where everyone has the opportunity to thrive.

Deadline to Apply: Please submit your application by May 2, 2024.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome applicants of all backgrounds and experiences to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.