Web Chat Officer - Remote Work

Job Description:

We are looking for a dynamic and energetic individual to join our team as a Web Chat Officer for our remote work position at Saudi Arabian Mining Company. As a Web Chat Officer, you will be responsible for providing outstanding customer service through our online chat platform.

Responsibilities: - Engage with customers in real-time through web chat to provide assistance, answer questions, and resolve any issues promptly and professionally - Assist customers with navigating our website, making purchases, and accessing account information - Maintain a positive and helpful attitude towards customers at all times - Collaborate with other departments to ensure accurate and timely information is provided to customers - Monitor chat queue and respond to incoming messages in a timely manner - Escalate complex issues to the appropriate team members for resolution - Keep detailed records of customer interactions and feedback for future reference - Continuously strive to improve customer satisfaction and retention rates

Requirements: - Minimum of 4 years of experience in customer service or a related field - Energetic and adaptable personality traits - Strong leadership and time management skills - Excellent written and verbal communication skills - Proficiency in using web chat software and online customer service tools - Ability to work independently and as part of a team - High attention to detail and accuracy - Ability to multitask and prioritize tasks effectively

Benefits: - Parental leave - Visa sponsorship - Life insurance coverage

Working Environment: We strive to create a work environment that is inclusive, diverse, and enjoyable for all employees. We encourage our team members to inject a sense of joy and vibrancy into their work, fostering creativity and collaboration.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Saudi Arabian Mining Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.