Web Chat Specialist - Remote Work

Job Description:

We are seeking a dynamic and motivated Web Chat Specialist to join our team at Herfy Food Services Co. This is a remote work opportunity based in Jeddah, SA. As a part-time Associate Level position, the Web Chat Specialist will be responsible for providing exceptional customer service through online chat support.

Responsibilities: - Respond to customer inquiries and concerns through live web chat in a timely and professional manner - Assist customers with placing orders, resolving issues, and providing product information - Work closely with other team members to ensure a seamless customer experience - Maintain a high level of accuracy and efficiency in all customer interactions - Utilize CRM software to track customer interactions and update customer profiles - Stay up-to-date on product knowledge and company policies to effectively assist customers - Collaborate with other departments to escalate and resolve complex customer issues

Requirements: - 3 years of experience in a customer service or online support role - Energetic and driven personality traits - Strong planning and time management skills - Excellent written communication skills - Proficiency in using web chat platforms and CRM software - Ability to work independently and as part of a team - Flexibility to work non-traditional hours as needed

Benefits: - Life insurance coverage - Company transportation for work-related purposes - Medical coverage for you and your family

Working Environment: At Herfy Food Services Co, we foster transparency and open dialogue for effective communication at all levels. We value teamwork, collaboration, and a positive work environment where everyone's voice is heard.

Equal Opportunity Statement: Herfy Food Services Co is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

Deadline to Apply: April 27, 2024

Join our team and become a valuable part of our growing organization as a Web Chat Specialist! Apply now and take your customer service skills to the next level.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.