Web Chat Specialist - Remote Work

Job Description:

Saud Consult is seeking a talented and dedicated Web Chat Specialist to join our team on a part-time basis, with the flexibility to work remotely from anywhere in Medina, SA. As an Entry Level position, no prior experience is required, making this a great opportunity for individuals looking to kickstart their career in the field of customer service and communication.

Responsibilities: 1. Respond to customer inquiries and provide support through web chat in a timely and professional manner. 2. Assist customers with product information, troubleshooting, and issue resolution. 3. Use critical thinking skills to assess customer needs and provide appropriate solutions. 4. Utilize emotional intelligence to effectively communicate with customers and resolve conflicts when necessary. 5. Work closely with the customer service team to ensure a seamless customer experience across all channels. 6. Maintain accurate records of customer interactions and follow up on any unresolved issues.

Requirements: 1. Strong work ethic and dedication to delivering exceptional customer service. 2. Resourceful mindset and ability to problem-solve independently. 3. Excellent written communication skills and attention to detail. 4. Emotional intelligence and ability to empathize with customers. 5. Critical thinking skills to analyze complex situations and provide effective solutions. 6. Ability to work independently and manage time efficiently. 7. Comfortable working with technology and learning new software programs. 8. Availability to work a flexible schedule, including evenings and weekends.

Benefits: 1. Remote work flexibility, allowing you to work from the comfort of your own home. 2. Medical coverage to support your health and well-being. 3. Life insurance to provide financial security for you and your loved ones.

Working Environment: Join Saud Consult in an environment where technology is harnessed to drive innovation and efficiency. We believe in fostering a positive and collaborative work environment where every team member can thrive and grow professionally.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: Saud Consult is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply, regardless of race, gender, age, religion, or any other characteristic protected by applicable law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.