Customer Service Assistant - Remote Work

Job Description: Saudi Ceramics is seeking a remote Customer Service Assistant to join our team in Riyadh, SA. As a Customer Service Assistant, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely manner, and ensuring customer satisfaction. This position is part-time, with an associate level of seniority and requires a minimum of 2 years of experience in customer service.

Responsibilities: - Responding to customer inquiries via phone, email, and chat - Resolving customer complaints and issues with professionalism and efficiency - Managing customer accounts and updating customer information as needed - Providing product information and recommending solutions to customers - Collaborating with team members to ensure a seamless customer experience - Maintaining a high level of knowledge about our products and services - Handling billing and payment inquiries - Assisting with order processing and tracking shipments - Following up with customers to ensure satisfaction and address any additional needs - Providing feedback and suggestions for process improvements

Requirements: - 2 years of experience in customer service - Confident and energetic personality - Strong presentation and communication skills - Excellent time management and organizational skills - Ability to work independently and prioritize tasks effectively - Knowledge of customer service best practices - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required; Associate's degree preferred

Benefits: - Parental leave - Joining Bonus - Paid sick leave

Working Environment: At Saudi Ceramics, we strive to spark creativity and motivation in an environment that inspires greatness. We encourage collaboration, innovation, and professional growth among our team members.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Saudi Ceramics is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.